General FAQs

    Orders

    Can I cancel my order after I've made a purchase?

    Yes! We offer immediate order cancellation between 24 and 48 hours of your order being placed.
    Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet.
    If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.

    What types of Payment methods do you accept?

    We accept Visa, Mastercard, Paypal, afterpay, American Express, Apple Pay and Google Pay.

    How do I use my discount code?

    If you received the discount code from "New Customer Subscription", you can find your discount code in your email inbox. This code would expire after 5 days.

    If you received the discount code from posting a review with a photo, the discount will automatcially apply to your next purchase.

    Once you have your discount code, you can manually type in the code during check out.

    Most of the discount codes can be used one time only and are not applicable to the shipping cost.

    Can I get discreet packaging

    For sure. We value your privacy, thus our package is 100% discreet.

    Shipping

    How much is the shipping?

    We offer completely FREE standard shipping across Australia. In addition, we provide express shipping at an additional cost.

    Please refer to our Shipping policy for more information.

    Where do you ship from and what are the shipping options?

    We ship from Brisbane, Queensland.

    Our shipping carrier is Australian Post. We offer standard and express shipping.

    What is the delivery time?

    There are multiple factors affecting the shipping/delivery time.

    All orders are processed within 1 - 2 business days.

    AusPost Standard Shipping: 3-6 Business days; AusPost Express Shipping: 1-3 Business days. Rural/regional locations may take even longer.

    Delays may occur during holidays, sales and product launches. Additionally, COVID situation may affect the delivery time.

    Do I get a tracking number for my orders?

    Absolutely. All shipping will include a tracking number that allows you to know where the parcel is.

    If you find the tracking number not working properly, please email us and we will fix it ASAP.

    Returns

    Can I return or exchange an item?

    Absolutely. Our return policy is effective for 30 days from the time your order is delivered.
    Please refer to our Returns & Refunds Policy for more information on how to initiate the returns process.

    What if the item I ordered arrives broken or damaged?

    We’ll make it up to you. You can request a refund, or an exchange. Please provide photographic evidence for those faulty items.

    In this case, we also offer free return postage for these faulty items. We will email you a return label.

    Who pays the return postage?

    Customers need to pay the return shipping costs. However, if the items are faulty, we will pay the shipping costs by sending you a return label via email.